Delivery & digital files

Your digital-only purchase becomes available on your order page once payment is verified and high-resolution artwork preparation is complete. We email you when it is ready. It uses the version selected at checkout. High-resolution enhancement can change fine details compared with the free preview. Check the delivered file and contact support if it does not materially match your chosen artwork; our Refunds policy explains the available remedies. Keep your order access link private and download a backup of the delivered file.

Standalone digital downloads are watermark-free JPEG files with at least 30 megapixels; exact pixel dimensions vary. A digital purchase does not include a physical print or frame. You may separately order a canvas or print using your artwork.

Check your selected version, size, material, frame and address before paying. A physical order is prepared automatically and must pass our manual review before printing. If we need clarification or you have unresolved edits, production remains on hold.

Physical artwork is printed and fulfilled through Gelato’s global production network, with delivery handled by shipping carriers. Product availability varies by destination. Every physical order includes a watermark-free JPEG of the version selected at checkout. Its pixel dimensions depend on the artwork and the print size ordered; the 30-megapixel minimum for standalone digital downloads does not apply. Download it from your order page once payment is verified and high-resolution preparation is complete. We email you when it is ready. Printing still requires our team’s review.

• About Gelato — our print fulfilment provider
• How we share information with service providers

Shipping is included with every physical order we accept. Delivery options and estimated timing depend on the product and destination. Stripe collects your address at checkout. If our printing partner cannot deliver to that address, we will contact you to resolve the issue or arrange a refund. Delivery estimates are shown when available; production and transit are separate stages, and we do not promise a universal delivery time.

When dispatch information is available, the order page will show the carrier and tracking details. Tracking can take time to update and items may arrive in separate parcels. Contact support if tracking stalls, the package is marked delivered but cannot be found, or an agreed delivery date has passed.

We send order emails for confirmed payment, available digital downloads, production, dispatch, delivery and refund updates when those stages apply. Creating a tracking label does not mean the parcel has shipped. Your order page remains the place to check the latest status. Please do not reply to automated order emails. Contact support@amberportraits.com for help; we reply within one business day, Monday–Friday, 9am–5pm Pacific Time (PT).

If preparation, review or delivery takes longer than expected, we send an update with the current information and the next scheduled update time. These updates do not guarantee a new arrival date. After delivery or digital-file availability, we may send one follow-up to help with any problems. These are order-service messages, not a subscription to marketing emails.

Applicable taxes calculated at checkout are shown before payment. Shipping inclusion does not by itself establish whether import duties or clearance charges apply. Contact us before ordering if you need confirmation for your destination. Delivery estimates do not remove your rights regarding delay or non-delivery. Amber Portraits remains your contact for resolving delivery issues.

Room images and interactive 3D previews illustrate scale and finish. Screens, lighting, canvas weave and natural wood can affect perceived colour and texture. The product description and the specifications you purchase define what you should receive; a preview disclaimer does not excuse an incorrect or defective item.